STAY CONNECTED
STAY INFORMED
STAY SAFE

Overcoming the impact of the

COVID-19 nationwide lockdown on your

Africa Mobile service together

Our stores are open for business.
In accordance to “National State of Disaster Regulations”, we are adhering to the health and safety standards as per Government requirements. To ensure that you and our staff
stay safe, we have put the following measures in place:
– Regular cleaning and sanitization of all our stores.
– Hand sanitisers, masks and gloves for our staff.
– Please wear a mask before entering the store.

Ask our staff to assist you with products.

We will continuously assess these measures to ensure the highest standards are maintained.

On behalf of all us at Africa Mobile, we thank you for your ongoing patronage and support.

For the latest information and guidance, you can visit the official COVID-19 South African Resource Portal, WhatsApp “Hi” to 0600 123 456 or call the NICD Hotline on 0800 029 999.

For the duration of the lockdown, the following services will be impacted:
– Contact centre operating hours will be reduced and will be open between 09h00 – 17h00 daily and wait times will be increased due to limited staff.
– Deliveries – Our partners have noted extended times to draw stock from warehouses as well as deliveries to and from Africa Mobile stores, and lastly the last mile delivery services

The following services will remain available:
– Self-service functionality (including managing existing bundles and services, data and airtime sharing and payment card management) already available via our app and USSD by dialling *140# will also remain in operation.
– Recharges and bundle purchases are available via our app.
-You can check your balance via USSD by dialling *140#.
– General and technical support is available via store@africamobile.co.za

At this difficult time, we hope all customers remain safe, healthy and observe all necessary precautions.
Thank You